Privacy Policy

Privacy Policy

This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use UnderHost services. It also explains your rights regarding your data under GDPR, PIPEDA, and other applicable regulations. If you have questions, please contact us via our @CustomerPanel.

Information We Collect

When you sign up for our services, we collect certain personal information, including your:

• Name, address, phone number, and email address
• Payment information (e.g., credit card number and expiration date)
• Technical information (e.g., operating system, browser type, and other technical data) if you contact customer support

We also collect non-personally identifiable information during website visits, such as:

• IP address, time, and duration of visits
• Pages viewed on our website
• Cookies to identify repeat visitors or customers (see "What is a Cookie")

In addition, we may use email tracking to monitor the effectiveness of our communications.

How We Use Your Information

We use your information to:

• Process payments and provide customer support
• Send service-related updates and promotional offers (with your consent)
• Improve our services and marketing strategies
• Prevent fraud, abuse, or illegal activities

We do not sell or transfer your personal data to third parties except:

• To law enforcement or regulatory agencies, as required by law
• To service providers performing tasks on our behalf (e.g., payment processing), under strict confidentiality agreements
• In the event of a business acquisition or transfer
• To our subsidiaries and affiliates

Your Rights

As a user from UnderHost.com, you have specific rights under GDPR and PIPEDA, including:

• The right to access your personal data
• The right to correct or update your data
• The right to request data deletion ("right to be forgotten")
• The right to object to data processing for marketing purposes
• The right to data portability
• The right to withdraw consent at any time

To exercise these rights, contact us via [email protected].

Cookies and Non-Personal Data

A "cookie" is a unique identifier assigned to your browser. We use cookies to enhance your experience on our website by remembering your preferences and customizing your visits. You can manage cookies through your browser settings.

Data Security

Your data is stored securely using industry-standard encryption. Payment information is handled by secure payment gateways and is not stored on our servers even with subscription setups.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children under this age. If we discover such data, it will be deleted immediately.

Changes to This Policy

UnderHost reserves the right to update this Privacy Policy at any time. Changes will be posted on this page, and significant changes will be communicated via email or our CustomerPanel.

Effective Date: December, 12 2024