- Web Hosting
We use the industry's best control panel for all our virtual hosting accounts. It provides a massive amount of powerful features in a user friendly interface.
We make it easy to install over 350 scripts with a click of a button. Aside from the auto-install scripts.
We also support hundreds of great applications on our servers.
See All Auto-Install Scripts
This User Agreement ("Agreement") is an agreement between UnderHost, Inc. ("Company") and the party set forth in the related order form ("Customer" or "You") incorporated herein by reference (together with any subsequent order forms submitted by Customer, the "Order Form"), and applies to the purchase of all services ordered by Customer on the Order Form (collectively, the "Services")
Any questions regarding this agreement should be sent to UnderHost prior to signing up for service
PLEASE READ THIS AGREEMENT CAREFULLY
BY SIGNING UP FOR THE SERVICES CREATES A CONTRACT BETWEEN CUSTOMER AND COMPANY, CONSISTING OF THE ORDER, THE APPLICABLE SERVICE DESCRIPTION AND THIS USER AGREEMENT AND YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS AGREEMENT AND ALL TERMS AND CONDITIONS INCORPORATED BY REFERENCE IN THIS AGREEMENT, INCLUDING COMPANY'S USAGE POLICY. YOUR USE OF THE SERVICES CONSTITUTES ACCEPTANCE OF THIS AGREEMENT.
UnderHost has a responsibility to protect each client and provide them with the best service possible. The following guidelines were designed to ensure that our services remain of the utmost quality, by preventing the actions of one client from adversely affecting others, Customers may not sublease, sub host, or give away control of any portion of their UnderHost space and/or resources (including, but not limited to, e-mail accounts, space, ftp accounts, etc.), unless otherwise stated in writing.
The Terms of Service (TOS) are the rules and regulations for using our hosting services. All use of our hosting services is subject to these terms. Please read them carefully and ensure that you understand and agree to all parts. Your use of UnderHost services implies your agreement with these terms.
Acceptable Use Policy. Under this Agreement, Customer shall comply with Company's then current Acceptable Use Policy ("AUP"), as amended, modified or updated from time to time by Company, which currently can be viewed under the Policies Details section of this web site, and which is incorporated in this Agreement by reference. Customer hereby acknowledges that it has reviewed the AUP and that the terms of the AUP are incorporated herein by reference. In the event of any inconsistencies between this Agreement and the AUP, the terms of the AUP shall govern. Company does not intend to systematically monitor the content that is submitted to, stored on or distributed or disseminated by Customer via the Service (the "Customer Content"). Customer Content includes content of Customer's customers and/or users of Customer's website. Accordingly, under this Agreement, You will be responsible for Your customers content and activities on Your website. Notwithstanding anything to the contrary contained in this Agreement, Company may immediately take corrective action, including removal of all or a portion of the Customer Content, disconnection or discontinuance of any and all Services, or termination of this Agreement in the event of notice of possible violation by Customer of the AUP. In the event Company takes corrective action due to a violation of the AUP, Company shall not refund to Customer any fees paid in advance of such corrective action. Customer hereby agrees that Company shall have no liability to Customer or any of Customer's customers due to any corrective action that Company may take (including, without limitation, disconnection of Services).
Billing and Payment
Money Back Guarantee
3.1 UnderHost offers a limited Money Back Guarantee to all new clients. The purpose of this guarantee to allow clients to experience UnderHost's services and determine that they meet or exceed industry standards. To this end, if UnderHost has not met industry standards for service performance and reliability during the first 14 days of a new hosting account being online and the client requests a refund and/or cancellation must be requested through "My Services" > "View Detail'' () > then submit a cancellation request on the upper right, UnderHost will refund the pro-rated difference of the client's hosting fees for the month or full refund at our discretion.
A month is defined as a 30 day period. For example if a customer cancels on the third day of service they would receive a 27 day pro-rated refund, or 90% of their payment.
This refund will NOT include any setup fees or hourly support fees paid to UnderHost.
3.2 All refund and/or cancellation must be requested through "My Services" > "View Detail'' () > then submit a cancellation request on the upper right, In all other circumstances monies paid to UnderHost are final and nonrefundable if you break our TOS or/and AUP you will not be eligible for a refund.
3.2a Any abuse of our staff in any medium or format will result in the suspension or termination of your services without refund.
3.3 In the event you request account cancellation before 14 days, a refund fee of 10$ is applicable for service on yearly package. no refund issued after 14 days. once your service has been cancelled your account will be suspended from use. It will then be deleted within 30 days. If for any other reason your account becomes suspended and remains suspended it will be deleted after a 30-day period. Refund are refunded via the same payments method/transaction. No different payment method can be used for refunding and refund are issued into the same account/credit card, refund are also issued within 48 business hour. eg: over weekend refund are usually issued on monday.
3.3a In the event you request account cancellation before 14 days and used our free transfer services, a fee of 7.95$ is applicable per website and/or database transfered by our team. We offer FREE transfer as courtesy for new client.
3.3b NO pro-rated refund will be issued in case you cancel your account after 14 days. Credit / "Add Funds" money paid to your account are non-refundable and can only be used to use our service. Eg: Invoices that have been paid more than once with multiple Paypal subscriptions are added in credit towards the account and cannot be refunded via PayPal.
3.4 NO REFUND ON DEDICATED SERVERS, VIRTUAL PRIVATE SERVERS, SEMI-DEDICATED HOSTING, DOMAIN NAMES, WEB TRAFFIC AND ACCOUNT ADDON SUCH AS SSL, DEDICATED IP AND SPACE/BANDWIDTH.
3.4a All these services rendered by UnderHost are non-refundable. This includes, but is not limited to: setup fees, one time fees, monthly service fees, upgrade fees, additional service fees, administrative fees, and late fees. Customers seeking to resolve billing errors are instructed to e-mail firstname.lastname@example.org
3.4b Customer agrees not to chargeback any paypal/credit card payments for services rendered. A charge-back of payment for services rendered will result in an additional charge of $250 and will be subject to collection by an authorized collection agency.
The following methods of payments are non-refundable, and refunds will be posted as credit to the hosting account:
Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
4.1 All services provided by UnderHost may be used for lawful purposes only. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless UnderHost from any claims resulting from the use of the service which damages the subscriber or any other party.
UnderHost will be the sole arbiter as to what constitutes a violation of this provision, and reserves the right to deactivate and remove any site at any time for this reason without refund!
4.2 UnderHost will respond to all reports of infringement that are formatted in accordance with the Digital Millennium Copyright Act and any other applicable copyright laws in Canada.
4.3 Offshore Hosting are not covered by DMCA and other applicable copyright are applicable from housed servers country laws. DMCA request are neglect automaticly without prior notice.
4.2.1 DMCA Copyright Infringement Information. In accordance with the Digital Millennium Copyright Act, we have adopted a policy to suspend or terminate the accounts of website owners found to be in violation of copyright. We respect the intellectual property of others, and we ask you to do the same. We may, in appropriate circumstances and at our discretion, disable and/or terminate the accounts of users who may be repeat infringers. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide our Copyright Agent (identified below) the following information:
Our agent for notice of claims of copyright infringement can be reached as follows:
Attn: Abuse Departement
600 de Maisonneuve Blvd. West Suite 1800, Montreal, QC, H3A 3J2
By email: email@example.com
5.1 If we (UnderHost staff) determine that a customer's account is utilizing an unacceptable amount of system resources, we may temporarily deactivate the account in question. If we deem it necessary, an eviction notice may be sent to the customer of an offending account providing them with ten (10) days in which to locate a new provider. This only occurs in extreme cases.
UnderHost will be the sole arbiter as to what constitutes a violation of this provision. Because of the nature of this provision, each account will be considered and analyzed individually.
5.2 Any attempt to circumvent domain parking restrictions by using selective HTTP redirects or any other method to send traffic from parked domains to sites other than the main site is strictly prohibited. If multiple domain names with separate content are required the appropriate account type must be used.
5.2a Domain transfer cannot be completed within the first sixty days of a registration or renewal, after that sixty days passed you may as you wish request via "Billing Ticket" your EPP Code/Auth Code and your domain to be unlocked, as soon this action has been performed you won't be able to modify nameservers details. In case you have unpaid invoice remaining on your account, we will ask you to pay your current debt before approving any transfers, domain can still be used until debt goes to collection agency. If you need through to change setting during transfers we will be able to manually modify your domain, simply reply to the same billing ticket.
5.2b If you wish to get your domain moved over our partners Dynadot LLC, using push function it can also be done after the first sixty days of renewal/registration, 10$ administrative fee will be charged to move the domain and close your domain access via our CustomerPanel.
5.2c It may happen UnderHost register domain for a longer period than your current "renewal" date, the due date is the one show on your account without exeption. If you wish to transfers your domain away from UnderHost you will be requested to pay any "renewal" to cover the real expiration date. (Eg: You registred the domain mydom.com via UnderHost for 1 years, UnderHost registred that domain for 3 years upon transfer we will ask you to pay for the 2 years that we paid upfront to be able to transfers the domains) If you do not renew the domain UnderHost became the owner of that said domain.
5.3 We do not allow clients to install their own chat rooms. These tend to be large system hogs and we cannot allow it as a account option. Clients are free to use any and all of the three chat systems that come pre-installed on all accounts.
5.4 Customers are not permitted to run programs in the background on shared hosting servers. This tends to use a lot of system resources, and can impair service to other customers on that server.
5.5 We do allow Cron Jobs to be conducted on our servers. You can setup and manage the cron jobs for your account from the "Cron Jobs " section of Cpanel.
5.6 We do not allow IRC or IRC bots to be operated on our servers. Any account found to be in violation of this provision will be immediately suspended and/or deactivated and no refund will be issued.
5.7 Shell access is not provided on hosting accounts. only on semi-dedicated, dedicated and vps.
5.8 You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.
5.8b Reseller, VPS and Dedicated are charged 0.09$ per GB once you pass over the allocated amount to your servers/package, those fee will be included into an invoices that need to be paid within 10 days to avoid suspension.
5.8c Server used as CDN/Streaming machine are subject to upgrade to dedicated lane in case 95th percentile is maxed over more than a 7 days period, server will be limited to 100mbps until dedicated lane as been added. Price slightly differ on location and our staff will be able to provide you a quotes for that upgrade.
5.9 SPAMing, or the sending of unsolicited email, from a UnderHost server or using a return email address that is maintained on a UnderHost server is STRICTLY prohibited. Using SPAM to advertise a site hosted on UnderHost network also constitutes as a violation of this provision. UnderHost will be the sole arbiter as to what constitutes a violation of this provision. Sites found to be in violation of our SPAM policies will be immediately deactivated and no refund will be issued.
Help us STOP SPAM! Please firstname.lastname@example.org immediately to report a violation of our SPAM policies. Don't delete the message - we will want to examine it.
UnderHost Inc. will not tolerate any spamming by any of its Customers. This prohibition of spam extends to the sending of unsolicited mass mailings from another service, which in any way implicates the use of UnderHost Networks Ltd services whether or not the message actually originated from our network.
Violation of this NO-SPAM policy will result in UnderHost Networks Ltd taking one or more of the following actions:
Suspension of your site until further notice,
Removal of DNS for the advertised/originating site, or
Temporarily blocking outgoing mail from your site.
Repeated violation of this NO-SPAM policy will result in immediate disconnection of service with no re-activation.
UnderHost Inc reserves the right to take all legal and technical steps available to prevent unsolicited bulk e-mail or other unauthorized e-mail from being sent from or transmitted through the UnderHost Inc.
PLEASE NOTE: The transmission of spam, including the transmission of counterfeit e-mail, may result in civil and criminal penalties against the sender, under various federal, state, and local laws and regulations, including the federal CAN-SPAM Act of 2003.
5.9a IP ALLOCATION: IPs on VPS and Dedicated Servers are precious. IPv4 are costly, hard to get and maintain, once you have more than 4IPs allocated we will ask you to sign our IP allocation contract. Once approved and signed by you, IP will be assigned per usage you need to have those 4IPs used before we deliver any other IPs. Abuse or Blacklisting our IP may result aditional fee of 250$ and suspension of your services.
5.9b: VPS are limited to 4IPs we through can be able to do an agreement upon justification, Dedicated Servers are limited to 16IPs we through can be able to do an agreement upon justification. Canadian i3 servers are limited to 4IPs as they are small cheap machine and no VM should be run on it.
5.10 Any attempts to undermine or cause harm to a UnderHost server or customer of UnderHost is strictly prohibited.
UnderHost will be the sole arbiter as to what constitutes a violation of this provision. Customers found in violation of this provision will be subject to account deactivation without refund. UnderHost will turn all available information about abuse incidents, including customer contact data, over to the proper authorities and press charges.
Shared Resource Usage
Use 25% or more of your CPU account resources and 1577MB of RAM. There are numerous activities that could cause automatic supension; these include: CGI scripts, FTP, PHP, HTTP.
Business/Share Resource Usage
Use 35% or more of your CPU account resources and 2048MB of RAM. There are numerous activities that could cause automatic supension; these include: CGI scripts, FTP, PHP, HTTP.
Resource Abuse Policy (RAP)
5.11 Any website on our shared servers that uses a high amount of server resources (CPU, memory usage, and network resources) will be given an option to pay for a dedicated server. The abuse and misuse of system resources is a serious problem, and UnderHost does not tolerate it. Accounts on a shared server must be shared with other users, so we must limit how much of the CPU and memory that can be used by any one account.
In all fairness, we cannot allow one or two clients to use all of the system resources on a shared machine and have all other clients suffer because of it. Excessive CPU & memory usage by one or more clients causes extreme slowness in all areas: MySQL, Email, HTTP and more. If the CPU & memory usage by a few clients gets out of hand, all sites hosted on the machine will return errors and not be accessible in any way.
AVERAGE SERVER RESOURCE LIMITS ON SHARED HOSTING
Memory usage may not exceed 1577MB per account RAM allocation.
CPU usage may not exceed 25% per account CPU allocation.
350 emails per hour, per domain
AVERAGE SERVER RESOURCE LIMITS ON SHARE/BUSINESS HOSTING PACKAGE
Memory usage may not exceed 2048MB per account RAM allocation.
CPU usage may not exceed 35% per account CPU allocation.
350 emails per hour, per domain
5.12 There are special exceptions to these rules to be determined at the time we discover abuse. There are different combinations of usage that can create problems and other special cases. At any given time a server is unstable and an account is found to be the cause, we reserve the right to suspend the account to keep the server online and operating normally. If the usage is an increasing trend, we recommend the user invest in a dedicated server or at least a VPS so the website can grow at a normal rate without restriction.
6.1 UnderHost hosting accounts include a free nightly backup service but these backups are for internal administrative purposes only, and are in NO WAY GUARANTEED! Customers are responsible for maintaining their own backups on their own personal computers. UnderHost does not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly, even if the malfunction was due to negligence on UnderHost part. We will do our best to ensure complete and accurate backups via 2 different backup on all our shared servers, but assume no responsibility for this duty. Always back your site up to your personal computer! We make no guarantees about the availability of backups.
Account over 2GB Space are not backup on our servers, you need yourself to backup your account.
6.2 Your use of the service is at your sole risk. UnderHost is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on UnderHost servers.
if your site are suspended due to non-payments. We will ask you to pay your invoice before get access to your backup.
6.3 Restoration from our backup servers are only done after payments of administrative restore fee. Fee are actually 5$ and does fee dosen't apply when you provide your own backup, we offer FREE migration service when you order your account and NO CHARGE are made upon your first request or for your own backup restoration.
7.1 We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) incase of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. Providing false contact information of any kind may result in the termination of your account. In dedicated server purchases or high risk transactions, it will be necessary to provide government issued identification and possibly a scan of the credit card used for the purchase. If you fail to meet these requirements, the order may be considered fraudulent in nature and be denied.
7.2 Our transfers team will make every effort to help you move your site to us, however, we can not make guarantees of the transfer process. We provide this as a courtesy service and can not make guarantees regarding its availability or the amount of time it may take as each host is configured a little differently. We will try our best, however, in some cases we may be unable to assist you in a transfer of data from an old host.
7.3 Any dedicated servers can need more dedicated IP, we do offer IP block on our servers maximum of 16IPs can be added to your servers during orders, while you can orders more once your first 16 Address are used per RIPE/ARIN rules has stated on our terms of service and without abuse issue, other IP will be progressively assigned.
UnderMini (Testing Account (Limited Edition))
7.4 UnderMini account limited edition does not exist anymore, customers can keep their existing package without price upgrade but those service come as it was, outgoing email are desactivated and we do not offers any support for these old testing limited plans, you can through upgrade your account to any normal account we offers to resume normal support and email services, contact billing for upgrades.
8.1 Failure to fully comply with these terms and AUP is grounds for account suspension and/or deactivation (with or without refund at UnderHost discretion).
Any accounts and/or servers and/or service contained within UnderHost must adhere to the above policies.
We reserve the right to remove any account without prior notice. If we deactivate your account for violating policy, you will forfeit your rights to a refund--and none will be given. No refunds for advanced payment. Our normal policy is a warning first, and account deactivation the second offence, but no warning is required.
UnderHost Networks Ltd reserves the right to deactivate and remove any site hosted on our servers that contains any content that it deems in its sole discretion to be unacceptable, undesirable or contraindicated.
Disclaimer of Warranty
Limitation of Liability
11.1 UnderHost reserves the right to revise its policies at any time without notice.
revised: 10 October 2016 (last update)