What is Cloud VPS and do I require it?
Our Cloud VPS is utilized for hosting various platforms such as websites (e-commerce, content, visual media) and software applications (portals, mobile apps, collaborative solutions, wikis, CRM). In contrast to our shared hosting solutions, your data is isolated on a dedicated virtual private server.
Where are your Cloud VPS servers located?
You have the option to host either in our North America-based facility or our Offshore datacenter in Europe. Both facilities deliver excellent speeds globally; however, for optimal performance, we recommend that you select the facility nearest to the majority of your visitors during checkout, unless offshore hosting is required.
Is there a limit to the number of websites I can host on your Cloud VPS?
No, there are no limits. Our Cloud VPS can be partitioned and organized according to your needs. You can use it to host multiple websites or apps by distributing the resources as required. To simplify the process, you can install a web hosting control panel like DirectAdmin, aaPanel, or cPanel.
Can I upgrade or downgrade my VPS plan?
Yes, you can. We offer scalable solutions to cater to your growing needs. You can upgrade or downgrade your VPS plan at any time.
What kind of customer support do you offer?
We pride ourselves on providing excellent customer support. We offer 24/7 customer service via email and ticket. Our team is always ready to assist you with any concerns or issues you may have.
What are the accepted payment methods at UnderHost?
We accept a variety of payment methods including credit cards, debit cards, mobile wallets, and multiple global payment options via Stripe. We also accept PayPal, Skrill, and Bitcoin. However, please note that we do not support automated recurring billing via PayPal, Skrill, or Bitcoin. For monthly subscriptions, we strongly recommend using a credit card.
Is your Cloud VPS service eco-friendly?
Absolutely, our data centers are redundant and eco-friendly. UnderHost servers run on 100% renewable energy, specifically Hydroelectricity. Our partners employ 'Fresh Air' cooling, cold corridors, and energy-efficient UPSs. By opting for our products and services, you contribute to keeping the internet as eco-friendly as possible.
How much time does it take to set up my Cloud VPS?
The setup time is almost instant during business hours, typically completed in less than 6 hours. Outside of business hours, we request up to 24 hours. However, in certain cases, setup may take up to 48 hours as our customer service staff manually review and set up all orders.
Do you offer any guarantee for your services?
Yes, UnderHost guarantees 99.9% network availability. If network availability falls below this threshold in any month, we offer credits as compensation. These can be claimed for up to 50% of the monthly service fees for servers affected by the downtime.
Do you provide backup services?
Yes, we do. We understand the importance of your data. We offer regular automatic backups to ensure your data is safe and can be restored in case of any unforeseen circumstances as an addons for our Cloud.
