Hello,
Yes, domain privacy ID are free with each domain purchased with us and include by default.
We do not offer "Windows Shared Hosting" so you need to go to a VPS/Dedicated solution, everything can be installed on servers but you will need to select our "Management" option on order form to get your server managed otherwise your services are "unmanaged" and module/script/software need to be installed by you.
The fastest way to contact us is via support ticket, sales live chat are mostly open on request and not be used as support method.
Email can be also an option, through since email are assigned to your Account Manager, only your manager will reply with you thus can slow down the support process.
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