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Old 09-24-2009, 04:05 AM
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UnderHost Management
 
Join Date: Jul 2008
Posts: 588
Default Support/Sales Staff - NEWS

Hello, Hiring support staff are something we need to full fit our ticket support rating and response time.

Since we are self owned company, we doesn't hire outsourced company which need to escalate ticket every time you submit one and extent to which our employees earn stock options in the company directly relates to their performance for our clients.

We only hire passionate professionals who take a personal interest in and are personally invested in your success.

We are pleased to announce the return of Mr. Brousseau into our sales payroll and we announce two new support staff, Those are currently in training in-house and don't reply to customers yet, but should be fully trained and online via support in a couple of week.

The ticket system will be also a bit modified and updated (you should notice some unavailability on our cP for a couple of minute during upgrade until 01/10

The UnderHost's hierarchy:

OFFICE
  • Chief Executive Officer
  • [Vincent M.]
  • Chief Legal Councils and Attorney
  • [St-Pierre C.]
  • Secretary/Payroll
  • [Rheaume E.]
  • Part-Time Lawyers
  • [Brouillette & Associés]
  • Administration Councils
  • [Vincent M. - Vincent A. - St-Pierre C. - Grenon J. - Vincent H. - Brousseau M.]
BILLING
  • Billing Account Manager
  • [Vincent M. - Campeau J.]
  • Billing Administrator/Departement Of The Treasury
  • [St-Pierre C.]
MANAGEMENT
  • T4 Account Manager
  • [Vincent M.]
  • T3 Account Manager
  • [Campeau J.]
  • T2 Account/Support Staff Manager
  • [Umea A.]
  • T1 Account/Sales Staff Manager
  • [Vincent A.]
SUPPORT
  • T4 Support Manager
  • [Umea A.]
  • T3 Support Agent
  • [Thomas B. - O'Neil A.]
  • T2 Abuse Department Agent
  • [Thomas B.]
  • T1 Support/Sales Agent
  • [Rheaume E. - Brousseau M.]
SALES
  • T4 Sales Director
  • [Vincent A.]
  • T3 Sales/Affiliates Director
  • [Brousseau M.]
  • T2 LiveSales Agent
  • [Rehaume E.]
  • T1 Training Sales/Support Agent
  • [Froment O. - Proulx M.]

We currently seek to hire more LiveSales agent to be online at least during business hour on LiveSales since only one person do currently this job and are most of time on phone with local client instead of direct online LiveSales.
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